Shipping Policy

At Hearthlight Home, we are committed to providing a transparent and reliable delivery experience. Please review our shipping policy below to understand our processing times, shipping methods, costs, and delivery procedures.

1. Shipping Destinations & Restrictions
We currently ship our products exclusively to the 48 contiguous United States.

Where we do NOT ship: We do not offer shipping to Alaska, Hawaii, Puerto Rico, or other US Territories. Furthermore, due to the large size of our furniture items, we cannot deliver to P.O. Boxes or APO/FPO addresses.

2. Order Processing Time
All orders require a processing and preparation period before they are handed over to our freight carriers.

Processing Time: 1 business day (Monday – Friday, excluding federal holidays).

Order processing includes payment verification, quality inspection, specialized packaging for large furniture, and carrier dispatch.

3. Shipping Methods, Transit Times, and Costs
Once your order has been processed, it will be shipped via our FedEx or USPS. Delivery times and costs depend on the shipping method and your specific location.

Standard Ground / LTL Freight Delivery

Transit Time: 3 to 5 business days.

Shipping Cost: We offer Free Standard Shipping on all orders over $999 shipped within the 48 contiguous states. For orders under $999, a dynamic shipping rate will be calculated based on the item's weight and dimensions at checkout.

4. How We Deliver (Important for Furniture)
Given the size and weight of our products, most items are shipped via FedEx and USPS. Some larger items will be transited by Less-Than-Truckload (LTL) freight carriers.

LTL Curbside Delivery: Our standard LTL freight shipping includes Curbside Delivery only. The carrier will deliver the items to the curb at the end of your driveway. It is your responsibility to move the items into your home.

Delivery Appointment: FedEx and USPS will contact you via phone prior to delivery to schedule a delivery window. An adult (18 years or older) must be present to sign for the delivery.

5. Receiving Your Item (Damage Inspection)
Please inspect the packaging carefully upon arrival. If you notice any visible damage to the exterior packaging, you must:

Note "Damaged upon arrival" on the delivery receipt BEFORE signing.

Take clear photos of the damaged packaging and the item.

6. Taxes and Duties
All applicable local and state sales taxes will be calculated at checkout based on the shipping address provided. Since we currently only ship domestically within the United States, there are no international customs duties or import taxes.

7. Contact Us
If you have any questions regarding your shipment, please contact us:

Email: support@hearthlighthome.store

Phone: (510)-388-3300

Business Address: 6301 Shellmound St, Room 304, Emeryville, CA 94608

Your cart is empty

Shipping Policy